Returns & Refunds Policy
Returns
We want you to feel confident shopping with Odaaro Baby. Return eligibility may vary depending on the product, supplier and condition of the item. If you would like to request a return, please contact us at hello@odaarobaby.com as soon as possible after receiving your order. We will review your request and provide return instructions if the item is eligible. Items must generally be unused, unopened and in their original condition and packaging to qualify for a return.
Non-Returnable Items
For health, hygiene and safety reasons, certain baby products may not be eligible for return once opened, used or removed from their original packaging. Personalized items, final-sale items and gift cards may also be non-returnable where applicable. Any product-specific return restrictions will be noted on the product page when applicable.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us at hello@odaarobaby.com as soon as possible after delivery. Please include your order number, a description of the issue and clear photos of the product and packaging where applicable so we can assist you.
Return Shipping
Return shipping costs may vary depending on the reason for the return and the product involved. If a return is approved, we will provide instructions on where and how to send the item. Please do not send products back without receiving return instructions from Odaaro Baby first.
Refunds
Once an approved return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider. Original shipping charges may be non-refundable unless the return is due to an error, defect or other issue for which Odaaro Baby is responsible.
Cancellations
If you need to cancel or change an order, please contact us as soon as possible at hello@odaarobaby.com. We cannot guarantee cancellations or changes once an order has entered processing or fulfillment.
Questions
For questions about returns, refunds or order issues, please contact us at hello@odaarobaby.com. This policy does not limit any rights you may have under applicable consumer protection laws.